Privacy Policy

At PraySong.net, your privacy matters deeply to us. The stories, prayers, and memories you share with us are sacred — and we treat them that way. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our Services:

• —Name and email address — provided when you place an order or contact us.
• —Payment information — processed securely via Stripe. We do not store your card details.
• —Story content — the personal stories, memories, prayers, and relationship details you share during the ordering process.
• —Voice recordings — if you provide audio for a voice introduction, that recording is used solely for your song.
• —Usage data — pages visited, time on site, and general interaction patterns (anonymized via analytics tools).

2. How We Use Your Information

We use your information to:

• —Create and deliver your personalized PraySong.
• —Communicate with you about your order, revisions, and delivery.
• —Process payments and manage billing.
• —Improve our website and services through anonymized analytics.
• —Respond to your support requests and questions.

4. Payment Security

All payments are processed by Stripe, a PCI-DSS compliant payment processor. PraySong.net does not store, transmit, or have access to your full credit card number or banking details.

We receive only the information necessary to confirm payment — such as the last four digits of your card and your billing email — for order management purposes.

5. Analytics

We use analytics tools to understand how visitors use our website and to improve the PraySong experience. These tools include:

• —Google Analytics — for page views and traffic analysis.
• —Microsoft Clarity — for session recording and heatmap analysis (anonymized).
• —Umami — a privacy-focused, cookieless analytics tool for anonymized usage data.

Analytics data is anonymized and used only to improve site performance and user experience. It is never linked to your personal story or order content.

6. Cookies

We use two categories of cookies:

• —Essential cookies — required for the website to function properly, including session management and payment processing.
• —Analytics cookies — used by Google Analytics and Microsoft Clarity to collect anonymized usage data.

You can control cookie settings through your browser preferences. Disabling analytics cookies will not affect your ability to place an order.

7. Data Retention

Order data — including your name, email, and order details — is retained for as long as necessary to deliver your song and provide customer support.

Your story content and any supporting materials are retained for the duration of the revision period (7 days from delivery) and may be retained for a reasonable period thereafter in case you request further assistance. You may request deletion of your story content at any time by contacting us.

8. Your Rights

You have the right to:

• —Request access to the personal data we hold about you.
• —Request correction of inaccurate or incomplete information.
• —Request deletion of your personal data, subject to any legal obligations we may have to retain it.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Services

We work with trusted third-party services to operate PraySong.net:

• —Stripe — payment processing. Their privacy policy governs their use of your payment data.
• —Cloudflare — web infrastructure and DDoS protection.
• —Google Analytics & Microsoft Clarity — anonymized website analytics.
• —Umami — privacy-focused analytics.

These providers are only given access to data necessary for their specific function and are not authorized to use it for any other purpose.

10. Children's Privacy

PraySong.net is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected]. We take your privacy seriously and will respond promptly.